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Public Information Technology and E-Governance: Managing the Virtual State
G. David Garson Jones and Bartlett, 2006, 541 pp., ISBN: 0763734683
Review by Tod Newcombe, Editor, Public CIO Published in Government Technology's Public CIO, June 2006
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In 1985,
I worked for a small association of local governments. One of the
membership features was that each city and county had a designated
contact -- usually the government librarian -- who was given a small
keyboard device for communicating with other members. (Think of
France's Minitel device, the world's first broad-based online service
before the birth of the World Wide Web.) This
forerunner of e-mail allowed members to communicate in real time
without a telephone. The device was quirky, definitely a novelty and
used by just a handful of people. By the time I left the organization
five years later, everybody was using the system to communicate with
everybody else. Now comes
what might be the first textbook for technology and government. Public
Information Technology and E-Governance provides a comprehensive
overview of the political issues raised by information policy in the
public sector and administrative issues that managers will likely
encounter in governing the virtual state. Authored
by G. David Garson, a professor at North Carolina State University,
the book blends theory with practice on everything from e-democracy,
access and privacy to information planning, partnerships, project
management and implementation issues. Each chapter begins on a
theoretical note, then covers the main dimensions of the topic, and is
followed by one or two case studies, a glossary and discussion
questions. Garson
devotes only two pages to the role of the CIO and limits his overview
to the federal sector, while state CIOs are mentioned in a brief
paragraph covering the National Association of State Chief Information
Officers. Given the book’s claim to be a comprehensive tool for
“managing the virtual state”, it is unfortunate that the author
did not allot more discussion on what has become a critical leadership
position in the function and management of government IT. Despite
this oversight, Garson is to be credited for writing the first true
textbook for public administration schools covering the entire field
of public-sector IT policies and management.
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