Bhoomi - Computerization of Land Records in Karnataka

Bhoomi as launched in February 2001 and has been operational for more than five years. In 2006, 203 kiosks in the state of Karnataka delivered two key services: online issue of records of rights, tenancy, and crop inspection register (RTC) and filing of a request for mutation for affecting change in land record.

KAVERI - Computerization of Sub Registrar’s Offices in Karnataka

KAVERI has been operational since 2003. In 2006, 201 Sub Registrar’s offices were delivering three key services: on line registration of property sale/purchase deeds; issue of non-encumbrance certificate and issue of copies of a previously registered deed.

Khajane - Computerization of Treasuries in Karnataka

Khajane has been operational since 2003. In 2006, 31 district treasuries and 184 sub treasuries were delivering three key services: processing of bills presented by Drawing and Disbursing Officers (DDO); processing of pension bills; and payments to vendors and contractors.

Computer-aided Administration of Registration Department (CARD) in Andhra Pradesh

CARD was launched in November 1998 and has been operational for eight years. The first phase of computerization of 212 offices was completed in November 1998. In 2006, 387 sub registrar's offices in Andhra Pradesh were delivering three key services: online registration of property sale and purchase deeds, issue of non-encumbrance certificate, and issue of copies of previously registered deeds.

eProcurement - Online Tendering in Andhra Pradesh

The first online tender was enabled through the eProcurement portal in 2003. The eProcurement portal facilitates online aggregation of indents raised by various government departments, agencies and municipalities; publication of tender notices; vendor registration; submission of Expression of Interest and bid by vendor in response to a published tender; automatic evaluation of bids; publishing of the status of the tender; release of purchase order/letter of award to the selected bidder; and online payment of bid processing fee by the vendor. From only about 20% of the total government procurement in 2003-04, the eProcurement platform now facilitates almost 90% of the total procurement of the Government of Andhra Pradesh.

eSeva - One Stop Shop for Many Services

ESeva centers in Andhra Pradesh have been operational for three years. 45 eSeva Centers in the capital city of Hyderabad have been operational since September 2002. These centers are delivering 135 services from central, state, local Governments and public utilities. The most frequently used services are payment of electricity and water bill and issue of birth and death certificates.

Civic Centers of Ahmedabad Municipal Corporation (AMC)

The first AMC civic center was launched in September 2002. A total of 16 civic centers that have been operational for four years primarily deliver three important services: annual payment of property tax, issue of birth and death certificates, and issue of shop licenses to citizens. These civic centers serve about 3.5 million citizens residing within the jurisdiction of Ahmedabad Municipal Corporation (AMC) spanning an area of 190.84 square kilometers.

Computerised Interstate Check Posts in Gujarat

Computerised interstate check posts in Gujarat have been operational since 2000. Implementation at the first check post was completed in March 2000 while the remaining 9 check posts were commissioned later the same year. The operators at the check posts essentially perform these activities: levying of penalty for overloaded or over-dimensioned commercial vehicles passing through the check post; verification of essential documents like the Vehicle Registration Book, Driver's license, Permit to enter the state or the National Permit, Pollution Under Control Certificate, insurance documents and delivery documents; inspection of the vehicle to check for broken or damaged headlights, non-standard license plates, etc.; and collection of tax dues, if any. The number of commercial vehicles passing through these check posts is estimated to be more than 16 million annually.

Chile Tax Online System (Servicio de Impuestos Internos [SII])

The Chile Tax Online System (Servicio de Impuestos Internos [SII]) was launched in 1998 with an objective to improve the agency's efficiency, promote professional and personal development among staff, reduce tax evasion, improve service, ensure equity in the application of tax laws, and develop greater technological capacity within the agency and at a wider societal level. This online tax filing system attained maturity by May 2002 when 55 percent of Chilean citizens were filing their tax declarations online. By 2004, half of all tax returns were prepared automatically and 20 percent partially. In 2006, 97.4 percent of all declarations were conducted online.

ChileCompra E-Procurement System

In 2000 when the ChileCompra portal was launched, it was essentially used as a blackboard to present information about purchases carried out by the government. By 2003, the portal was being fully used as an e-procurement platform. It provides for online publication of procurement notices and e-mail alert services for registered businesses. Over 90 percent of private- and public-sector organizations have availed themselves of the procurement system.