CEG has undertaken cost benefit studies of e-Governance projects to assess their impact on the community, government service providers and other stakeholders. These studies have been commissioned by the World Bank, the Asia Foundation, the Department of Information Technology (Government of India) and other such organisations.

Commissioned by the Department of Information Technology, Government of India (2010)

E-District is one of the 27 Mission Mode Projects (MMPs) implemented under the NeGP. The primary objective of the e-District project is to enable service delivery by the district administration to citizens in an efficient and transparent manner. The project aimed at integrating the functioning of the Collectorate, Tehsil level units and village level units of the district administration, automating the workflow for processing of service applications, digitizing data across participating departments, and eventually delivering the citizen centric services of the district administration through Citizen Service Centers (CSCs) that are proposed to be set up in one out of every six villages

The Baseline study of e-District - Assessment of Delivery of Key Services: The Citizen's Perspective is a study conducted to evaluate the performance of the existing manual system delivering six services such as issue of certificates/ration cards on key elements of costs incurred by a citizen in availing these services. The study was initially carried out in five States of India - Madhya Pradesh, Maharashtra, Tamil Nadu, Uttar Pradesh and West Bengal. Seventeen Pilot Districts were covered in all five states.

CEG has undertaken cost benefit studies of e-Governance projects to assess their impact on the community, government service providers and other stakeholders. These studies have been commissioned by the World Bank, the Asia Foundation, the Department of Information Technology (Government of India) and other such organisations.

Commissioned by the Department of Information Technology, Government of India (2007)

In view of the proposed rollout of the ambitious National e-Governance Program (NeGP), the Government of India was keen to understand the nature and quantum of impact created by e-Government projects that had already been implemented by state and central agencies. The DIT, as the coordinating agency for the NeGP, therefore decided to carry out an impact assessment study of mature e-government projects that have been implemented in India. In the first phase, three state-level e-government projects - vehicle registration, property registration and land records were selected for assessment in twelve states across India. At the national level, projects implemented by the Income Tax department, the Ministry of Corporate Affairs, and Regional Passport Offices were assessed. These studies were carried out by eleven established market research agencies under the guidance and supervision of IIM, Ahmedabad. Click here for the report that summarises the assessment results.

Commissioned by the World Bank and Ministry of Communications & Information Technology, Government of India (2006)

An impact assessment study was initiated in January 2006 with the sponsorship of the eGovernment Practice Group of the World Bank. The study was to define a framework and methodology for impact assessment of e-government projects and use the methodology to assess Government to citizen service delivery projects from India and Chile. The study report outlines a methodology for impact assessment, provides the rationale for the methodology and presents the results of assessment of impact of the selected projects.

The Department of Information Technology, Government of India provided financial support to cover the impact assessment of five additional Indian projects using the framework proposed in the World Bank report. Click here for the report that summarises the results of the assessments undertaken for the DIT project.

Commissioned by the World Bank (2002)

CEG had been commissioned by the World Bank to evaluate two e-Governance applications in India - Gyandoot Project in Dhar district of Madhya Pradesh and the Computerized Check Posts System of the State Government of Gujarat.

Commissioned by the Asia Foundation (2004)

To make an assessment of sustainable approaches to e-Governance projects, CEG has evaluated five G2C (Government to Citizen) applications in India on a research grant provided by the Asia Foundation (USA). These cost benefit studies focus on the impact of the project on transparency, accountability and corruption, while identifying implementation challenges and providing inputs for improvement. Click here for the summary of evaluations.